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Administration Guide
Administration Guide
- Kiss, Mate
Owned by Kiss, Mate
Jul 31, 2018
Analytics
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This guide is targeted for administrators responsible for managing user and group rights and register recorded phones and more.
Authentication and access control
- Authentication
- User roles
- User permissions
- Visibility of functions and conversations
- How to make Secondary recordings visible
Users
- Find and List Users
- User Configuration
- User-Group Association
- User Group Membership History
- User Default Call List Layout
- Custom User Fields
Groups
Recording rules
- Extension list
- Extension details
- Recording modes
- Conversation direction and modality support
- Modality and recorded platform support matrix
- Selective recording rule configuration
- Administration of recorded extensions for Cisco Central Recorder
- Administration of recorded extensions for Passive Recorder
- Correcting user-extension assignments
- Relay-only configuration for Microsoft SfB - Lync
Audit logs
Data management
- Data management policies
- Data retention
- Storage and export targets
- Data processors
- Import sources
- Data management policy monitoring
- Data management policy audit log
- Disposal audit log
- Recycle bin
Export
Metadata templates
Central configuration
- Service control and activation
- Verba server administration
- Verba server configuration
- Verba server configuration profiles
- Shared servers
- Server Certificates
Labels
Log and Configuration Collector
Multitenancy
- Creating a new Environment
- Adding a user to an Environment
- Adding an extension to an Environment
- Environment login
- Searching calls in different Environments
- Managing Data Retention in Environments
Configuring metadata for contact center integrations
User and Group Management Tools
- Bulk user import
- Using the Group CSV Import
- Active Directory synchronization
- Bulk User and Extension Update
Migration from Verint
Sites
Hub
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