Configure Avaya CM for recording

This section provides the procedures for configuring an ip-codec-set and ip-network region, a switch connection and Computer Telephony Integration (CTI) links, recorded/monitored stations on Avaya Communication Manager. All the configuration changes in Avaya Communication Manager are performed through the System Access Terminal (SAT) interface.

Codec configuration

Enter the change ip-codec-set t command, where t is a number between 1 and 7, inclusive. Select t as the appropriate codec set for the ip-network-region used by the recorded stations.

Configuring IP network regions

In most cases a C-LAN board dedicated for H.323 endpoint registration is assigned to IP network region 1. One consequence of assigning the aforementioned IP telephones, IP Softphones, and MedPro boards to a common IP network region is that the RTP traffic between them is governed by the same codec set. The second C-LAN board (CLAN-AES), which is dedicated for the AES server is assigned to network region 2.

Configuring switch connection and CTI links between Avaya CM and Avaya AES

The Avaya AES server forwards CTI requests, responses, and events between Verba and Avaya Communication Manager. The AES server communicates with Avaya Communication Manager over a switch connection link. Within the switch connection link, CTI links may be configured to provide CTI services to CTI applications such as Verba. The following steps demonstrate the configuration of the Avaya Communication Manager side of the switch connection and CTI links. See the topics below for the details of configuring the AES side of the switch connection and CTI links.

Step 1 Enter the add cti-link m command, where m is a number between 1 and 64, inclusive. Enter a valid extension under the provisioned dial plan in Avaya Communication Manager, set the Type field to ADJ-IP, and assign a descriptive Name to the CTI link.

Step 2 Enter the change node-names ip command. In most cases the CLAN IP address is utilized for registering H.323 endpoint (Avaya IP Telephones and IP Softphones, and AES Device, Media and Call Control API stations) and the CLAN-AES IP address is used for connectivity to Avaya AES.

Step 3 Enter the change ip-services command. On Page 1, configure the Service Type field to AESVCS and the Enabled field to y. The Local Node field should be pointed to the CLAN-AES board that was configured previously in the IP NODE NAMES form in this section.

Step 4 On Page 4, enter the hostname of the AES server for the AE Services Server field. The server name may be obtained by logging in to the AES server using ssh, and running the command uname a. Enter an alphanumeric password for the Password field. Set the Enabled field to y. The same password will be configured on the AES server.

Configuring recorded (monitored) stations

Step 1 Enter the add station s command, where s is an extension valid in the provisioned dial plan.

Step 2 On Page 1 of the STATION form, set the Type field to an IP telephone set type, enter a descriptive Name, specify the Security Code (this code will be configured in the Verba Recording System as well for each recorded station), and make sure that the IP Softphone field is set to y.

Allowing H.323 endpoints for IP Interfaces

Step 1 Enter the change ip-interface command and set Allow H.323 Enpoints? to y for the CLAN that is set up in the Avaya Connection Settings in the Verba Recording System configuration options.