Searching in IM conversations and voice transcripts

 Field NameDescription
   

Search in

What conversation modalities should be included in the search. Available options:

  • Instant Messaging
  • Transcript
  • SMS
All of these phrases

The search will return conversations where all phrases are matched

Any of these phrasesThe search will return conversations where at least one phrase is matched
None of these phrasesThe search will return conversations where none of the phrases are matched
Create labeling rule from theseCreate an Automatic labeling rule based on current search criteria