Cisco Central Silent Monitoring Configuration settings
- Verba Support (Unlicensed)
- Kiss, Mate
Owned by Verba Support (Unlicensed)
Jan 25, 2018
1 min read
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Features
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Silent Monitoring Enabled | Sets whether the silent monitoring is enabled or not. |
| Whisper Coaching Enabled | Sets whether the whisper coaching is enabled or not. |
Settings
The following table provides detailed instructions on each configuration setting:
Configuration Parameter Name | Description |
|---|---|
| Cisco UCM IP Address(es) | Comma(,) separated list of Cisco Unified Communications Manager servers IP addresses. The application will connect to these servers' JTAPI service provider to establish the CTI connection. |
| JTAPI User Name | Login name of the user configured in Cisco Unified Communications Manager allows monitoring the recorded phones via JTAPI. |
| JTAPI User Password | Password of the user configured in Cisco Unified Communications Manager, which monitoring the recorded phones via JTAPI. |
| Play Tone Setting | Indicates whether the tone needs to be played to the target, to the caller, or both during the silent monitoring session. |
| Work Folder | Folder where the application stores temporary files. Network drives are not supported, because of reliability and performance issues, so please do not use mapped network drives or UNC network drives, use only local folders. Use the browse button to select the correct folder. |
| API Port | Sets the incoming API port of the Verba Cisco Central Silent Monitoring service. |