Configuring IP Trade recording

The Verba Unified recorder service allows you to record IP Trade calls using the RTP forking feature.

Step 1 - Configure the IP Trade environment for recording.

Step 2 - Configure Verba for IP Trade recording.

Step 3 - Configure recorded extensions in Verba.

In case of IP Trade recording, instead of configuring the SIP addresses and directory numbers as recorded extensions, the agent IDs have to be configured. When adding (or synchronizing) the agent IDs, the Type setting of the extensions has to be set to User/Agent ID.

Step 4 - Test the recording.

Verint Verba 9.2

Configuring IP Trade recording

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