Using CSV user import
- Verba Support (Unlicensed)
Overview
You can upload user information using CSV file. Click on the Browse button to locate the CSV file on your hard disk, than press the Upload button.
You can export these files from Excel, or create them manually by following the rules below:
- Each record must be on separate line
- The fields must be separated by commas or semicolons (the appropriate option has to be selected on the upload page)
- If you cannot add a field, leave it empty (do not skip fields at the end of the row, leave them empty e.g. ;;; )
- If you need comma or semicolon or new line character in a field, you have to surround the entire field with quotation marks ("this is a field, with a comma")
- If you need quotation mark in a field, you have to insert double quotation marks instead of one and you also have to surround the entire field with quotation marks ("this is a field with ""quotations" ")
- The system automatically trims spaces from the beginning and the end of the field
- You can leave the header row in the CSV file, but on the upload page, you have to check the Skip First Row (Heading) option
After uploading the file you will see the contents of the file in a table format and you can make changes to the values before executing the import.
List of columns in the CSV file
The following table describes the required fields in the CSV file:
Column | Column Name | Description | Value requirements/rules |
|---|---|---|---|
1 | User name | Full name of the user, e.g. used in searches. | Required |
2 | Login ID | Login name of the user. | Required |
3 | Language | Language of the user interface. | The following valid values apply: |
4 | E-mail address | Email address of the user, used to send requested call information to the user. | Maximum length: 128 |
5 | Valid From yyyy.mm.dd | First date when the user can login. By default a user can not see calls on associated extensions before this date. | The following date formats can be used: If the field is empty, current date is used. |
6 | Phone Mapping | List of phone numbers / Extensions associated with the user. | Semicolon separated list of one phone numbers or URIs (e.g. SIP address) |
7 | Password (MD5 Hash) | MD5 hash of the user's password. | If empty, the login name is used as password |
8 | Change Password at Next Login | Forces users to change their password when they next log in to the system. | 1 - password must be changed |
| 9 | Groups | List of Groups where the user is a member. | Semicolon separated list of Group names If a Group does not exist it is created |
| 10 | Role API Names | List of Roles associated with the user. | Newline (Alt + Enter in Excel) separated list of Role names. E.g.: r_system_supervisor |
| 11 | Recording Mode | Defines how the phone numbers listed in the Phone Mapping field should be recorded. | full - records in always-on mode on-demand - records on-demand manual - records controlled no - do not record |
| 12 | Time Zone | Time Zone of the user (e.g. used for displaying time in searches) | Time Zone ID. You can find the timezone IDs on the web interface under Administrator / User on any user configuration page. Use the ID in the second half of the timezone you see in the drop-down list. E.g. if you see "GMT+01:00 - Europe/Stockholm" to Time Zone ID to be used in this field is "Europe/Stockholm". |
| 13 | CRM User ID | Customer Relationship Management user Identity Number. | Optional |
| 14 | Voice | Defines voice recording for the phone numbers listed in the Phone Mapping field. | 1 - enabled 0 - disabled |
| 15 | Instant Messaging | Defines IM recording for the phone numbers listed in the Phone Mapping field. | 1 - enabled 0 - disabled |
| 16 | Video | Defines video recording for the phone numbers listed in the Phone Mapping field. | 1 - enabled 0 - disabled |
| 17 | Desktop Screen | Defines desktop screen recording for the phone numbers listed in the Phone Mapping field. | 1 - enabled 0 - disabled |
| 18 | custom0 | Custom user fields. For more information visit this page. | Optional |
| 19 | custom1 | ||
| 20 | custom2 | ||
| 21 | custom3 | ||
| 22 | custom4 | ||
| 23 | Prompt Inbound | Play Audio Notification for PSTN Inbound Calls. | 1 - enabled 0 - disabled |
| 24 | Prompt Conference | Play Audio Notification for Conference Calls. | 1 - enabled 0 - disabled |
| 25 | Inbound File | Audio Notification File for PSTN Inbound Calls. | E.g.: This_Call_Is_Being_Recorded.wma |
| 26 | Conference File | Audio Notification File for Conference Calls. | E.g.: This_Meeting_Is_Being_Recorded.wma |
| 27 | Conference Message | IM Notification for Conference Calls. | E.g.: This meeting is being recorded. |