Conversation Audit Logs

The scope of log events is now extended with the actions performed by the Data Retention Policies besides the log events available in previous Verba versions.

Data Retention Policy actions:

Upload
Archive in DB and Move Media
Archive in DB
Move Media
Delete
Export
Transcode
Create Phonetic Index
Delete Phonetic Index
Voice Quality Check
File Verification
Increase Retention Period
Encrypt and Sign
Delete Communication Policy Events

Other actions:

User log in
User log out
User lists ongoing conversation
User plays back a call
User downloads a media file
User inserts/modifies/deletes configuration data
User initiates database purging action
User changes her/his password
User lock/unlock
Configuration changes
and a lot more

The following picture shows a sample audit log:

The administrator and/or the system administrators can access the Conversation Audit Logs upon initiating a Search on a conversation.

Click on the “View Conversation Audit Logs“ item on the top right corner of the Conversation Details window to access the Conversation Audit Log.

The log can be exported into Excel, RTF and PDF formats for further use.