Configuring BT ITS TMS and LDAP based provisioning
The following information is continuously synchronized from ITSProfile server(s) by the Recording Director(s):
- Lines: line number, name, type
- DDIs: number, name
- Users: trader id, user name
- Verticals: console/turret number, type, name, TTP id, device (speaker, handset) assigned,Â
The system uses the information above to extend the metadata recorded for the recorded calls on the turrets. Provisioning is supported by the following sources:
- TMS share
- LDAP
TMS share
The data is published in CSV like files on a CIFS/SMB share on the ITS Profile server(s).Â
Step 1 - In the Verba Web Interface go to System \ Servers
Step 2 -Â Select the Recording Director from the list
Step 3 - Click on the Change Configuration Settings tab and navigate to Unified Call Recorder / Recording Providers / BT ITS/IPSI
Step 4 -Â Configure the settings based on the description below:
Name | Description |
---|---|
Trader Provisioning Source | Defines the source of information for provisioning BT ITS configuration. The following valid values apply:
|
LDAP/TMS Polling Timer | Defines how often the TMS files are read and the data is synchronized |
TMS Files SMB Folder Path | The path of the DataFiles folder on the ITS Profile server |
TMS Files SMB User | The username configured for SMB authentication |
TMS Files SMB Password | The password configured for SMB authentication |
Step 5 - Save the changes by clicking on the  icon.
Step 6 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.
Step 7 -Â Repeat the steps on all Recording Director servers.
LDAP
The data is published via LDAP which provides better security than the TMS share option (LDAP is not available in all BT ITS deployments).
Step 1 - In the Verba Web Interface go to System \ Servers
Step 2 -Â Select the Recording Director from the list
Step 3 - Click on the Change Configuration Settings tab and navigate to Unified Call Recorder / Recording Providers / BT ITS/IPSI
Step 4 -Â Configure the settings based on the description below:
Name | Description |
---|---|
Trader Provisioning Source | Defines the source of information for provisioning BT ITS configuration. The following valid values apply:
|
LDAP/TMS Polling Timer | Defines how often the LDAP directory is read and the data is synchronized |
LDAP Server | Hostname or IP address of the BT ITS LDAP server |
LDAP User | Username for the LDAP server user |
LDAP Password | Password for the LDAP server user |
LDAP Base DN | Base DN for the data in the LDAP directory |
Step 5 - Save the changes by clicking on the  icon.
Step 6 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.
Step 7 -Â Repeat the steps on all Recording Director servers.
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