Web-based media player and viewer
Overview
The Verba media player and viewer is a feature-rich multimedia tool that supports an easy in-depth analysis of media recordings.
Features include:
Audio and video playback
Full playback control
Volume control
Speed control
Channel (left/right) control
Waveform display
Timeframe selection
Marker creation and management with commenting
The player is available on the Web Application (minimized at the bottom) when a conversation record is selected for playback.
Browser support
Media Type | Format | Windows | macOS | Linux | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
Internet Explorer 11* | Edge | Chrome | Firefox | Safari | Chrome | Firefox | Chrome | Firefox | ||
Audio** | Any format | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Silent Monitoring | Yes with Verba Codec installed | - | - | - | - | - | - | - | - | |
Video | Transcoded video in MP4 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Native video in VMF | Yes with Verba Codec installed | - | - | - | - | - | - | - | - | |
Screen Share | Transcoded video in MP4 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Native video in VMF | Yes with Verba Codec installed | - | - | - | - | - | - | - | - | |
Native video in MSRDP | - | - | - | - | - | - | - | - | - | |
Desktop Screen Capture | Transcoded video in MP4 | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Native video in VF | Yes with Verba Codec installed | - | - | - | - | - | - | - | - | |
Instant Message | Standard format | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
Advanced format | - | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
SMS | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
Voice Transcript | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | Yes | |
File / Attachment*** | Any format | - | - | - | - | - | - | - | - | - |
Notes:
* For Internet Explorer, the audio and video playback works with Windows Media Player ActiveX component which allows using the Verba Media Codec to playback non-standard formats as well. For other browsers, the audio and video playback works with HTML5 audio and video capabilities.
** Audio is automatically transcoded to PCM Wave or MP3 on the server-side for playback. For silent monitoring, a network connection is required with the Recording Server to receive the audio streams in real time.
*** Files are not displayed in the player/viewer, they are automatically downloaded and can be opened on the desktop computer with corresponding applications
Test whether the required components are properly installed or not, by clicking on the waveform icon left to the Verba Player title in the top-left corner of the player frame. This test feature is only available when a recorded media file is selected to play from a conversation list. If one of the required components are not properly installed the test will fail.