Category: Conversation Activity Reports

Description

The Users Call Activity Summary report shows aggregated call activity information for each user, providing the data collected from recorded calls database. The report summarizes various available information from the call records including the number of calls, average call duration, etc.

Filter options

User e-mail	Only calls for the selected e-mail address(es) will be displayed
User name	Only calls for the selected agent(s) will be displayed
Call direction	Only calls for the selected call direction(s) will be displayed
Called party name	Only calls for the selected called party(s) will be displayed
Called party number	Only calls for the selected called party(s) will be displayed
Caller party name	Only calls for the selected called party(s) will be displayed
Caller party number	Only calls for the selected called party(s) will be displayed
Media file name	Only calls for the selected media file(s) will be displayed
Recording server	Only calls for the selected recording server(s) will be displayed
Source Platform	Only calls for the selected source platforms will be displayed (Filter is AVAILABLE IN VERSION 9.6.13 OR LATER )

Information

Query Interval
Print Date
Record Count
User
Calls Handled
Overall Call Duration
Average Call Duration

Charts

Number of records grouped by call direction for each agent
Total duration grouped by call direction for each agent
Agent comparison charts rendered by N of records and total call duration

Report sample

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