Users Inbound Call Activity

Category: Call Activity Reports

Description

The Users Inbound Call Activity Summary report shows aggregated inbound call activity information for each user, providing the data collected from recorded calls database. The report summarizes various available information from the call records including the number of calls for each calling number, etc.

Filter options

User e-mailOnly calls for the selected e-mail address(es) will be displayed
User nameOnly calls for the selected agent(s) will be displayed
Call directionOnly calls for the selected call direction(s) will be displayed
Called party nameOnly calls for the selected called party(s) will be displayed
Called party numberOnly calls for the selected called party(s) will be displayed
Caller party nameOnly calls for the selected called party(s) will be displayed
Caller party numberOnly calls for the selected called party(s) will be displayed
Media file nameOnly calls for the selected media file(s) will be displayed
Recording serverOnly calls for the selected recording server(s) will be displayed
Source Platform

Only calls for the selected source platforms will be displayed (Filter is AVAILABLE IN VERSION 9.6.13 OR LATER )

Information

  • Query Interval
  • Print Date
  • Record Count
  • User
  • Caller Number
  • Caller Name
  • Calls Average Duration
  • Total Duration

Charts

  • None


Report sample