Welcome
Spaces
Apps
Templates
Create
VFC Capture (Verba) 9.6
All content
Space settings
Content
Results will update as you type.
Quick Reference Guide
User Guide
Administration Guide
Quality Management Guide
Ethical Wall Guide
Advanced Compliance Guide
Speech Analytics Guide
Reporting and Dashboard Guide
Reporting Guide
Dashboard Guide
Dashboard widgets
•
Widget configuration
•
Dashboard sharing
•
Dashboard snapshots
Legacy dashboards
Creating new widget types
•
Dashboard widget types
Using the dashboard
Widgets - Call Activity
Widgets - Quality Management
•
Overall Performance Trend widget
•
Top Performing Agents widget
•
Top Performing Groups widget
•
Low Performing Agents widget
•
Low Performing Groups widget
•
Agents Overall Performance widget
•
Agents Performance Trend widget
•
Agents Quality vs Productivity (Average Call Duration) widget
•
Agents Quality vs Productivity (Calls Handled) widget
•
Groups Overall Performance widget
•
Groups Performance Trend widget
•
Groups Quality vs Productivity (Average Call Duration) widget
•
Groups Quality vs Productivity (Calls Handled) widget
•
Supervisors Productivity Trend widget
•
Score Distribution widget
•
Skills Performance Trend widget
•
Skills Overall Performance widget
Operation and Maintenance Guide
Deployment Guide
Integration Guide
Blogs
Apps
Space Tools Pro
VFC Capture (Verba) 9.6
/
/
Legacy dashboards
/
Widgets - Quality Management
Summarize
Widgets - Quality Management
Kiss, Mate
Owned by
Kiss, Mate
May 24, 2022
1 min read
Loading data...
Â
{"serverDuration": 18, "requestCorrelationId": "97217a1ab9f34f6089b5efceca1a87e4"}
Kiss, Mate