BT IP Trade
Overview
The integration between the Verba and IP Trade systems is based on duplication of the media stream on the turrets or TPO side. For each call, the dealer board system creates a copy of the associated inbound and outbound RTP streams. These are sent to the voice recorder server which records and archives the streams. The transmission of call detail information (CDR) and the negotiation of the RTP session parameters are performed using an XML protocol co-developed by IP Trade and Verba back in 2007. The dealer boards handle special call scenarios that require special handling on the recorder side too:
- Several calls can be active simultaneously on the dealer board, these are recorded separately
- A dealer board can register on the IP telephony infrastructure with single or multiple directory numbers, all of these are captured
- Call durations can vary from seconds up to several hours (e.g. open lines), all these are recorded as expected, with silence suppressed in long calls
BT IP Trade recording features
- Certified BT IP Trade recording solution
- 2N and N+1 recorder configurations
- Support both turret and TPO based recording
- Compatible with trader voice recording data model
- Support for VAD (voice activity detection) and media segmentation for long calls
- All types of recording mix layouts are supported
- Support for selective recoding by configuring trader IDs as recorded extensions
- Support for turret based playback
Version support
Switch Name & Model | IP Trade |
---|---|
Supported BT IP Trade Versions | 5.2 or later |
Supported Turret Types | All |
If you are on a different version, contact your BT representative for more information.
Features not available
- Silent monitoring only available for Media-Only records
- Full / Always-on, Do-not-record, Never-record recording modes only (no On-demand, no Controlled)
- Desktop Screen Capture is not available
Deploying BT IP Trade Recording
The following section contains all the necessary steps for setting up a BT IP Trade recording infrastructure.
Server Sizing
Allocating the appropriate resources to the different servers is crucial. For guidance, see Server sizing and requirements
Preparation
Make sure that all the required prerequisites are installed on each server prior to the installation.
For guidance on configuring the necessary firewall port, visit Firewall configuration for BT IP Trade recording deployments.
Installation
The following articles contain all the step for installing the various server roles:
- Installing a Verba Single Server solution
- Installing a Verba Media Repository
- Installing a Verba Recording Server
Configuration
For configuring the Verba system for BT IP Trade recording, see Configuring IP Trade recording.
BT IP Trade metadata
The system captures the following metadata specific to BT IP Trade calls when CTI messages are available. These fields are available through the standard and the IP Trade specific custom metadata template.
Metadata Field | Description | Template | Available | Turret based recording | TPO based recording | ||
---|---|---|---|---|---|---|---|
Available in CDR-Only record | Available in Media-Only record | Available in CDR-Only record | Available in Media-Only record | ||||
Start Date | Start date of the conversation | Standard | Yes | Yes | Yes | Yes | Yes |
Start Time | Start time on the conversation | Standard | Yes | Yes | Yes | Yes | Yes |
End Date | End date of the conversation | Standard | Yes | Yes | Yes | Yes | Yes |
End Time | End time of the conversation | Standard | Yes | Yes | Yes | Yes | Yes |
Duration | Length of the conversation | Standard | Yes | Yes | Yes | Yes | Yes |
User | Name of the recorded user | Standard | Yes | Yes | Yes | Yes | No |
From | Source phone number, SIP URI | Standard | Yes | Yes | No | Yes | No |
From Info | Source display name | Standard | Yes | Yes | No | Yes | No |
To | Destination phone number, SIP URI | Standard | Yes | Yes | No | Yes | No |
To Info | Destination display name | Standard | Yes | Yes | No | Yes | No |
Direction | Direction of the call from the system perspective, requires configuring internal number/domain patterns | Standard | Yes | Yes | No | Yes | No |
Direction (User) | Direction of the call from the recorded user perspective | Standard | Yes | Yes | No | Yes | No |
From (Verba) | Name of the Verba user associated with the calling party | Standard | Yes | Yes | Yes | Yes | No |
To (Verba) | Name of the Verba user associated with the called party | Standard | Yes | Yes | Yes | Yes | No |
Location | Hostname of the recording server | Standard | Yes | Yes | Yes | Yes | Yes |
End Cause | Normal, Hold, Transfer, Conference, Device Change, From Terminated, To Terminated | Standard | Yes | Yes | Yes | Yes | Yes |
Audio Codec | Audio codec of the recorded streams | Standard | Yes | No | Yes | No | Yes |
Video codec | Video codec of the recorded streams | Standard | No | No | No | No | No |
Platform Call ID | Unique conversation identifier received from the recorded platform | Standard | Yes | Yes | Yes | Yes | Yes |
Silence Ratio | Ratio of silence in the conversation | Standard | No | No | No | No | No |
Talkover Ratio | Talkover ratio of the conversation | Standard | No | No | No | No | No |
Longest Silence | Length of the longest silence present in the conversation | Standard | No | No | No | No | No |
User ID / Agent ID | Trader ID | Standard | Yes | Yes | Yes | Yes | No |
From Device | Recorded turret ID | Standard | Yes | Yes | Yes | No | No |
To Device | Recorded turret ID | Standard | Yes | Yes | Yes | No | No |
Dialed Number | Original dialed number | Standard | No | No | No | No | No |
From IP | IP address of the media source | Standard | Yes | Yes | Yes | No | Yes |
To IP | IP address of the media source | Standard | Yes | Yes | Yes | No | Yes |
From Proxy IP | IP address of the proxy server associated with the calling party | Standard | No | No | No | No | No |
To Proxy IP | IP address of the proxy server associated with the called party | Standard | No | No | No | No | No |
Source Platform | IPTrade | Standard | Yes | Yes | Yes | Yes | Yes |
Conversation Type | Voice | Standard | Yes | Yes | Yes | Yes | Yes |
Forward Reason | Forward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.) | Standard | No | No | No | No | No |
Recording failed | Indicates if the recording has failed and the metadata was imported during CDR reconciliation | Standard | No | No | No | No | No |
Media Length | Length of the media file related to the conversation in hhh:mm:ss format | Standard | Yes | No | Yes | No | Yes |
Media Error | Shows the media processing errors during recording | Standard | Yes | No | Yes | No | Yes |
Voice Quality | Overall voice quality check score for the conversation | Standard | Yes | No | Yes | No | Yes |
Record Type | CDR-Only, Media-Only | Standard | Yes | Yes | Yes | Yes | Yes |
2N Source | In case of duplicate (2N) recording, records are marked as primary or secondary | Standard | Yes | Yes | Yes | Yes | Yes |
TPO Slot | DDI slot number | IPTrade | No | No | Yes | No | |
Channel ID | Recording channel identifier | IPTrade | Yes | No | Yes | No | |
Device | Handset 1, Handset 2, Headset, Microphone 1, Microphone 2, Loudspeaker 1, Loudspeaker 2 | IPTrade | Yes | Yes | No | No | |
Call Type | DDI, PW, Intercom | IPTrade | No | No | Yes | No | |
Participant Talk Mode | Marked segment while talk mode is Idle, Public or Exclusive | Marker | No | No | Yes | No |