Data model for trader voice recordings
- Standard data model: a single conversation entry (CDR) is linked to a single media file (1-to-1 relationship), suitable for normal phone calls, instant messages, files, etc.
- Trader voice data model: conversation entries can be linked to multiple media files (Many-to-Many relationship), suitable for trader voice recordings
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- CDR-only:Â CDR-only records contain CDR information and reference to one or more media-only records
- Media-only: One media-only record is shared across multiple CDR-only records (channel mixing, TPO recording)
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- IPC Unigy
- BT IPTrade
- Speakerbus
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Feature | Operationfor trader voice data model |
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Search | CDR-only (and standard) records are shown by default, the user can switch to show media-only records as well |
Playback | Requires post processing to stitch and cut media-only records to CDR-only records. Seamlessly integrated intoweb basedplayback, media files are generated temporarily and cached |
Data retention | Set for both CDR-only and media-only records in Verba |
Deletion | Media-only records have their own retention but even so, cannot be deleted until a CDR-only record references it |
Voice quality check and transcoding | Applies to media-only records  |
Transcription, phonetic indexing | Supported for CDR-only records using media stitching |
Export | Calls can be exported either with stitched media (standard model) or as per turret model |
Import | Both standard and turret model is supported |
Desktop/agent screen recording | Not supported  |