Installing Verba Unified Media Codec
- Kiss, Mate
- Szilagyi, Attila
The Verba system is able to store recorded video and telepresence calls in a unique format called VF (Verba Media Format). Standard Windows Media Player cannot support this file type, so the Verba Unified Media Codec has to be installed on every computer, which would like to playback VF files.
You will need this codec for silent monitoring (listening to ongoing calls) over the web application. For silent monitoring, please make sure to open UDP port range 16384-16500 on your client PCs, where you install the Verba Unified Media Codec.
Manual installation
Installation
Please follow the steps below to install the Verba Unified Media Codec:
Step 1 - Launch the VerbaCodec.msi installer
Step 2 - Press the Next button to start the installation
Step 3 - Read the Verba license agreement and accept it, before you click Next button
Step 4 - Installer asks for the destination folder(default: C:\Program Files\Verba Media Codec\), click the Change button to change it.
Step 5 - Press the Install button. Verba setup will copy and install the codec files.
Update
Please follow the steps below to update the Verba software:
Step 1 - Launch the VerbaCodec.msi installer file
Step 2 - Press the Next button to start the update (If the installer finds a newer or the same version of the product on the computer, the update is not possible. Press the Finish button.)
Step 3 - Please press the Install button. Verba setup will copy and update the components onto the server.
Step 4 - After the successful update, please Restart the computer to start the updated services.
Unattended installation
The Verba Unified Media Codec installation package provides an unattended installation feature to support the automated, enterprise-wide installation of the software. The installer is MSI based.
Installation
The MSI installer file can be located in the Verba Recording System installation package.
Put the Verba Unified Media Codec MSI installer into a local folder on your desktop PC. Customize the following command for your environment:
Parameters:
Command Line Parameter | Description |
|---|---|
| /i | Installation action. |
| VerbaCodec.msi | Name of the Verba Unified Media Codec MSI package. |
| /quiet | Invokes quiet/unattended installation. |
| /LE verbacodec_install.txt | Write the error log into the verbacodec_install.txt file. |
Update
The MSI installer file can be located in the Verba Recording System installation package.
Put the Verba Unified Media Codec installer into a local folder on your desktop PC. Customize the following command for your environment:
Parameters:
Command Line Parameter | Description |
|---|---|
| /i | Installation action. |
| VerbaCodec.msi | Name of the Verba Unified Media Codec MSI package. |
| /quiet | Invokes quiet/unattended installation. |
| /LE verbacodec_update.txt | Wite the error log into the verbacodec_install.txt file. |
Troubleshooting
For more verbose logging in case of an installation error use /L*v instead of /LE.
Uninstallation
Command example:
Parameters:
Command Line Parameter | Description |
|---|---|
| /X | Uninstallation action. |
| VerbaCodec.msi | Name of the Verba Desktop Recorder MSI package. |
| /quiet | Invokes quiet/unattended installation. |
| /LE verbacodec_uninstall.txt | Write the error log into the verbacodec_install.txt file. |
Troubleshooting
After you've installed the Verba Media Codec and you are still not able to playback Verba video files or start Silent Monitoring, please follow the instructions below:
Step 1 Close all browser window and media player
Step 2 Open a command prompt as administrator
Step 3 Navigate to Verba Media Codec's folder with the following command: cd C:\Program Files\Verba Media Codec
Step 4 Run the following command in the codec's folder: regsvr32 verbacodec.dll (If registration was successful a dialog panel is prompted)
Step 5 Test the playback
If the playback works with a downloaded file, but not in Internet Explorer, please follow the instructions below:
Step 1 Close all browser window and media player
Step 2 Open the Start menu, type "regedit" and press Enter.
Step 3 Locate and then select the following registry entry HKLM\SOFTWARE\Microsoft\Internet Explorer\Main\TabProcGrowth
Step 4 Delete the selected key
Step 5 Test the playback