Agents Call Activity Summary
- Kiss, Mate
Owned by Kiss, Mate
Jul 31, 2018
1 min read
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Category: Conversation Activity Reports
Description
The Agents Call Activity Summary report shows aggregated call activity information for each agent, providing the data collected from recorded calls database. The report summarizes various available information from the call records including the number of calls, average call duration, etc.
Filter options
| Agent e-mail | Only calls for the selected e-mail address(es) will be displayed |
| Agent name | Only calls for the selected agent(s) will be displayed |
| Call direction | Only calls for the selected call direction(s) will be displayed |
| Called party name | Only calls for the selected called party(s) will be displayed |
| Called party number | Only calls for the selected called party(s) will be displayed |
| Caller party name | Only calls for the selected called party(s) will be displayed |
| Caller party number | Only calls for the selected called party(s) will be displayed |
| Media file name | Only calls for the selected media file(s) will be displayed |
| Recording server | Only calls for the selected recording server(s) will be displayed |
Information
- Query Interval
- Print Date
- Record Count
- User
- Calls Handled
- Overall Call Duration
- Average Call Duration
Charts
- Number of records grouped by call direction for each agent
- Total duration grouped by call direction for each agent
- Agent comparison charts rendered by N of records and total call duration
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Report sample
