Configuring Verba Cisco Recording Announcement for Inbound Calls
- Kiss, Mate
- Toth, Istvan
Overview
Verba uses Cisco External Call Control (ECC) to trigger prompts for the calls controlled by CUCM.
For more information on ECC, click here.
The Cisco ECC feature relies on an external application (hosted on Verba servers in this case) that responds to external call control requests configured on various trigger points, such as translation patterns, route patterns, etc. Cisco UCM provides an XML/HTTP API for ECC request, called Cisco Unified Routing Rules XML Interface (CURRI).
Inbound call flow
External person calls an internal number.
ECC is triggered on the called directory number.
CUCM sends a routing request to the Verba Announcement service (XML/HTTP API)
The Verba Announcement service decides based on the announcement configuration what to do with the call, or if the call can be established without an announcement. It returns an appropriate routing decision to the CUCM.
- CUCM redirects the call to the Verba Announcement server.
- When the call established, the announcement played.
- The Verba Announcement service calls the original callee.
- The Verba Announcement service connects the two calls, then leaves the call.
Prerequisites
A new SIP Trunk pointing to the Verba Announcement server has to be created.
The SIP Trunk used for the recording cannot be used; this has to be a separate SIP Trunk. Note that it requires a custom SIPTrunkSecurityProfile,since it needs a separate incoming port at the UCM side. The same SIP Trunk can be used for inbound and outbound announcement.
Configuring Cisco for Recording Announcement
Creating routing to the Announcement Service:
In case of proxy-based recording, the number of the announcement service has to be proxied.
Creating the External Call Control Profile:
If the outbound announcement is configured already, then the existing External Call Control Profile can be used, so Step 1-5 can be skipped.
Step 1 - Open the Cisco Unified Call Manager web interface and go to the Call Routing \ External Call Control Profile menu.
Step 2 - Click on the Add New button.
Step 3 - Provide a Name, and set the Primary Web Service setting the following way: http://verba_server_hostname:10205/ciscoannouncement/
Step 4 - Set the Call Treatment on Failures setting to Block Calls.
Step 5 - Click on the Save button.
Assigning the External Call Control Profile to the Directory Number(s):
Step 1 - Go to the Device \ Phone menu, and search for the phone device.
Step 2 - Select the phone device, then on the left side click on the directory number.
Step 3 - Set the External Call Control Profile setting to the one created earlier.
Step 4 - Click on Save button then on the Apply Config.
Step 5 - Repeat Step 1-4 at all phone devices where the inbound announcement si required.
In case of proxy-based recording, the External Call Control Profile has to be set on the patterns (which are matching to the outside numbers) pointing to the Verba Proxy server.
Configuring Verba for Cisco Recording Announcement
Step 1 - On the Verba web interface, navigate to System > Servers > Select the server which is hosting the Announcement service > Click on the Service Activation tab.
Step 2 - Activate the Verba Cisco Announcement Service by clicking on the 
icon.
Step 3 - Click on the Change Configuration Settings tab. Expand the Cisco Recording Announcement section.
Step 4 - Add a new SIP port by clicking on the 
icon at the SIP Ports setting.
Step 5 - At the right panel, provide the SIP Port number. This has to be port the SIP Trunk connecting to the Verba server on.
If secure SIP Trunk connection is required, the following settings have to be set:
SSL/TLS Certificate: The thumbprint of the Verba server certificate being used for the connection. This has to be the same certificate which was uploaded to the CUCM.
SSL/TLS Trust List: The thumbprint of the CUCM server certificate, or the thumbprint of the CA certificate which issued the CUCM server certificate. Alternatively, "*" can be used. In this case, every certificate going to be trusted, whose CA certificate can be foundin under the Trusted Root Certificate Authorities folder. If left empty, every certificate going to be trusted.
Alternatively, .crt/.cer and .key files can be used. In this case, UNC paths can be provided in the SSL/TLS Certificate and the SSL/TLS Key settings, and the SSL/TLS Key Password has to be provided.
Step 6 - Provide a directory number at the Service's Phone Number setting. This directory number must be a number not used by anything else.
Step 7 - Set the Internal Number Pattern setting. This has to be a regex which matches to all internal line numbers.
Step 8 - Save the changes by clicking on the 
icon.
Step 9 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.
Step 10 - Click on the Service Control tab.
Step 11 - Start the Verba Announcement Service by clicking on the 
icon.
Setting up Extensions for Outbound Announcement
Step 1 - In the Verba web interface, go to Users > Users menu.
Step 2 - Select the user from the list.
Step 3 - Under the Cisco Recording Announcement section set the Play Notification for Inbound Calls setting.
Step 4 - Click the Save.
Step 5 - A notification banner will appear on the top. Click on the click here link, and you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.
Configuring custom prompts for users (optional)
Step 1 - Login to the Announcement server, and go to the C:\Program Files (x86)\Verba\resources\announcement folder.It is possible to configure custom notification sounds on a per user basis. To achieve this follow these steps:
Step 2 - Copy the .wma files to the conference, inbound and outbound folders.
Step 3 - Open the Verba web interface, click on the System / Servers and select the Media Repository server, or select the appropriate Configuration Profile at System / Configuration Profiles.
Step 4 - Click on the Change Configuration Settings tab. Expand the Web Application section.
Step 5 - Expand the Lync recording Announcement node, and add the names of the .wma files to the PSTN Inbound Announcement Prompt Files and the Conference Announcement Prompt Files, one in a line.
Step 6 - Click the icon to save your settings.
Step 7 - The system will notify you that the changes need to be applied to the server by restarting the involved services. Execute the required tasks.
Step 8 - Repeat the steps on each Media Repository server.
To configure the custom prompt for the users please see the User Configuration configuration.