Extension list

Extensions are phone numbers or addresses configured with recording modes and user association (the basis of access control).

Extension configuration provides the following functions:

Defining what to record and how

Administrators have to define the extension numbers (phone numbers). The system records only configured extensions on a given Verba Recording Server. For further information on understanding the various recording modes, refer to the Verba Deployment Guide.

Only the administrator and the system administrators have access to extension management. The page is available by clicking on the Administration / Extensions submenu. The administrator and the system administrators have full control. The group administrators can only access those phone numbers, which are linked to users from those groups which they administer.

Extension Assignment to Users

Extension Assignment enables administrators to link phone numbers/extensions to Verba users. Using this feature, Verba can link Verba users to calls and users can search back recorded calls using these parameters/names.

In order to use Verba special features like making calls private, XML based services, on-demand recording, etc. system administrators have to map Verba users to phone numbers/extensions. Through user-extension assignment Verba can apply linking information for the above mentioned services.

Find and list extensions

You can use the search form on the top of the page to filter extensions: just select your filter and click Find.

Modifying and deleting extensions

For more information see the Extension details page.