Flagging a conversation as Important

To flag a conversation as important through the Verba Phone Service, follow these steps:

Step 1 Click on the Services button on the phone or select the proper menu item.

Step 2 Select the Verba Phone Service.

Step 3 If the service is only accessible through authentication, follow the steps described in Login to the Verba service.

Step 4 Details about the ongoing conversation (linked to the user) are displayed. 

To flag the ongoing conversation as Important press the Important button.

To flag the most recently completed conversation as important press the Other > Last, and then the Important button.

To flag any previously recorded conversation as important, press the Other > Conversations buttons, then select the desired item by pressing the Select button and then press the Important button.

The Important button is only displayed if the user has the right to flag a call as important and to add a comment.

If there is no call in progress, the following screen is displayed:

Step 5 After successfully flagging a conversation, the user is informed that the conversation has been flagged as important.

Step 6 To remove the important flag from the conversation, navigate to the detailed conversation page of the given conversation. A new status line shows that the given conversation has already been flagged as important.  To remove the "Important" flag, press the DelImpt button.

After flagging a conversation as important, the conversation can be listed through the Conversations / Important conversations menu item on the web interface. The Verba Web Application also has the important conversation flagging function, see Important conversations.