Sending emails

Owned by Verba Support (Unlicensed)
May 31, 2017
3 min read

In order to send an email containing a URL that points to the conversation, follow these steps:

Step 1 Press the Services button on the phone or select the proper menu item.

Step 2 Select the Verba Phone Service.

Step 3 If the service is only accessible through authentication, follow the steps described in Login to the Verba service.

Step 4 Details about the ongoing conversation (linked to the user) are displayed.

To send an e-mail about the ongoing conversation, press the Email button and then the To Me button (to send in e-mail to yourself) or the To Suprv button (to send an e-mail to the default group supervisor(s)).

To send an e-mail about the most recently completed conversation, press the Other > Last > and the Email and then the To Me button (to send an e-mail to yourself) or the To Suprv button (to send an e-mail to the default group supervisor(s)).

To send an e-mail about a previously recorded conversation, press the Other then the Calls button. Select the desired item by pressing the Select button then the Email button and then the To Me button (to send an e-mail to yourself) or the To Suprv button (to send an e-mail to the default group supervisor(s)).

The button is only displayed if the user has the right to send e-mails. The Verba e-mail sending function is interpreted by users. The service checks the user through the username that was configured for the service (or added through the login process).

If there is no conversation in progress, the following screen is displayed:

Step 5 Press the To Me or the To Suprv button to send the email to yourself or to your group supervisor(s) for the given conversation. The user is informed that the email has been sent. The email address is always collected from the Verba users database (please, refer to User Administration).

After sending an email, the user receives an email containing an URL pointing to the selected call. By clicking on the URL, the Verba direct access page is loaded.  The user has to login in order to access the call.

Step 6 Open your email application (e.g. Microsoft Outlook).

Step 7 Click on the URL in the email.

Step 8 Login into Verba system with a proper username and password.

Step 9 The system automatically forwards users to the detailed conversation information page of the given conversation record.