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- Active Conversations
- View Recordings
Active Conversations
User's role has to contain the 'List Ongoing Conversation' permission.
The ongoing list shows the currently recorded conversations assigned to the logged in user. In the case of supervisors, the user will see the accessible conversations on the list.
The ongoing page provides recording functionalities.
Supported recording controls:
Start Recording (desktop example)
- - Lists the currently accessible, active conversations for the given Teams User, and Provides Recording Status, and allows Recording
The Search page lists the previously recorded conversations for the user
Search and Retrieve
The user's conversation access scope will be applied on the search result. If the user has not permission to see a conversation the conversation won't be listed in the result.
The voice call's playback required 'Conversation Play' permission
Search Criteria Bar
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View Conversations
The voice and IM conversation can be viewed in the gadget's Conversation Details popup. The popup can be opened by clicking on the search result's row.
Instant Message view:
Voice call playback:
The voice calls are loaded into an HTML5 player. All browser are supported where the HTML audio tag is supported with mp3 formatActive conversation area provides the following recording functionality. Access to Start, Stop, Pause, Resume and View Recordings functionality is configurable.
| Functionality | Description |
|---|---|
| Conversation Metadata | The system will display conversation metadata relating to the active Microsoft Teams Conversations. This includes the following values; From, To, Call Start Date and Time, and Call Duration |
| Recording Status | The system will display if the system is recording the conversation or not |
| Start Control | UI Control / Button to Initiate Recording |
| Stop Control | UI Control / Button to Stop Recording |
| Pause and Resume Controls | User has the ability to Pause and Resume Compliance Recording. This may be required if the conversation topic includes PII or other scenario that should not be recorded for a period of time. Please note, Pause / Resume requires always on recording and will create One Recording. Start / Stop will create multiple recording files. |
View Recordings
The View Recording's button will launch the VFC application (embedded and iframed within the Microsoft Teams Client).
Please refer to User Guide for more details.