Installing a Verba Speech Analytics Server

Owned by Kiss, Mate
Feb 23, 2024
4 min read

You can install the server using the provided MSI installation package (VerbaAdditionalServices.msi):

Do not install the VerbaAdditionalRoles.msi on a Combo or Media Repository server because the Verba Speech Analytics Service is already installed there and you will end up with corrupt registry settings.

Step 1 - The install kit starts installing Verba components. Simply press the Next button to start the installation.

Step 2 - Read the Verba license agreement carefully before you click Next button.

Step 3 - Select the Speech Analytics Server role from the list. Click Next.

Step 4 - Select the destination folder for Verba software. You can change the default setting by clicking on the Change button and selecting another folder. If you have finished the destination folder configuration, press the Next button.

Step 5a - If a Verba CA is being used, then select the "Generate Certificate Signed by Verba Media Repository CA" option, then click on the Generate button. In the Generate the Verba Server Certificate window provide the address of the first Media Repository server, the administrator username and password, then click Generate. Finally, click on the Next button. (If this option is being used, Step 5b can be skipped.)

Step 5b - If there is an existing certificate from a previous Verba installation (in case of reinstall or upgrade), or a pre-generated certificate for the server exists (requested from a local or a 3rd party CA), then select the "Select Certificate" option, then click on the Browse button.


Certificates generated by the Verba CA

Based on the Friendly Name of the certificates the server and the CA certificate can be identified easily. On the screenshot, the first one is the server certificate and the second one is the CA certificate.






Step 6a - The Verba installer is asking for the MS SQL Server credentials. The server name can be entered either as an IP address or an FQDN. Both SQL server based and windows authentication is supported. In case of windows authentication, the Account name has to be provided in UPN or domain\username format. All Verba servers and components have to use the same database! If SQL Mirroring is being used or AlwaysOn with Multi-Subnet failover, then a different SQL Driver has to be selected. In this case, the driver has to be installed on the server. Click 'Test Connection' to verify your input. If the tests were successful, click Next.

Step 6b - If the incoming connection from the server is not possible (because the server is in DMZ for example), then uncheck the "Enable Automatic Node Registration" setting. In this case, the server has to be added manually to the server list in the System \ Servers menu after the installation. Click Next.


Database connection troubleshooting tips

  • Try to ping the database server. Try to connect to the 1433 port on the database server. (telnet or Test-NetConnection)
  • Check if the user has the necessary roles assigned, refer to SQL Server requirements for more information.
  • If Windows Authentication used then check if the user has the Local Administrator group membership and the 'Logon as a service right'.
  • Check if the correct instance name is provided at the SQL Server name. If there are multiple instances, then the SQL Server Browser service must run on the SQL server side.
  • If you installed SQL Server Express Edition, then check if the TCP/IP protocol is enabled under the SQL Server Network Configuration in the SQL Server Configuration Manager.

Step 7 - Provide the address of the Verba Media Repository server, and the API user password. The API user created at Step 14 during the installation of the Media Repository server.


Step 8 - Select the primary IP address of the server from the list, then click Next.

 


Step 9 - Please provide a target email address, a source email address and an SMTP server address for system alerts. If authentication required then please enter the credentials. The target email address will receive alerts concerning the various services of the recording system. This step can be skipped and the details can be provided or modified after the installation. When you are done, click Next.


Step 10 - Click Next again to start installing the services. When it's done, click Finish to exit the installer.