Cases
Cases are collections of conversations that have been tagged with one or more of the labels belonging to the case. They are used to identify a specific set of conversations, make them easily searchable and extend List or Play access to them.
To use cases, it is important to have a good understanding of Labels. please refer to the corresponding section of the Verba Administration Guide.
To easily limit conversation search and listing to a specific case, use the Case Context setting on the Search page.