Isolation procedures for Verba

Overview

In some cases it may be necessary to temporarily disable, remove, or disconnect Verba from the network to isolate a problem or to stabilize the network. This topic provides a description of the process and a detailed procedure that will allow a technical support engineer to completely disable and isolate your Verba solution.

In case of mirror port (SPAN) based recording, the Verba Recording Server component is listening on a monitor port of a switch, so it does not generate traffic on the network. The Verba Media Repository component (SQL Server, Apache/Tomcat) behaves like a web server using a database. When users play back recorded calls, the system transfers the media file through the network to the user's computer.

Stopping Verba in a Lync environment

Step 1 Connect to the Verba Recording server(s) / Verba Media Repository remotely using Remote Desktop/Terminal Services Client/PcAnywhere or equivalent. If remote connection is not available then perform the following steps locally on the server.

Step 2 Open the Service Control window (services.msc).

Step 3 Select the following services from the list and stop them by clicking on them with the right mouse button and select Stop :

• Verba System Monitor Service (it is important to stop this service first, why? As otherwise, this service will restart other stopped Verba services.)
• Verba Recorder Proxy Service
• Verba Passive Recorder Service
• Verba Storage Management Service
• Verba Node Manager Agent Service
• Verba Web Application Service
• MSSQLSERVER

Stopping all services ensures that Verba is disabled.

Step 4 Connect to the Lync Front End server remotely using Remote Desktop/Terminal Services Client/PcAnywhere or equivalent. If remote connection is not available then perform the following steps locally on the server.

Step 5 Open the Service Control window (services.msc).

Step 6 Select the following services from the list and stop them by clicking on them with the right mouse button and select Stop:

• Verba Node Manager Agent Service
• Verba Lync Filter

Stopping all the services ensures that Verba is disabled.

Step 7 Repeat Steps 1-7 on all Verba servers and Lync Front End servers.

Step 8 If one of the services does not stop normally then follow the steps outlined in the "Shutting down Verba server" section.

Stopping Verba in a Cisco environment

Step 1 Connect to the Verba Recording server(s) / Verba Media Repository remotely using Remote Desktop/Terminal Services Client/PcAnywhere or equivalent. If remote connection is not available then perform the following steps locally on the server.

Step 2 Open the Service Control window (services.msc).

Step 3 Select the following services from the list and stop them by clicking on them with the right mouse button and select Stop:

• Verba System Monitor Service (it is important to stop this service first, why? As otherwise, this service will restart other stopped Verba services)
• Verba Passive Recorder Service
• Verba Cisco Central Recorder Service
• Verba Cisco Central Recorder Database Service,
• Verba Storage Management Service
• Verba Node Manager Agent Service
• Verba Web Application Service
• MSSQLSERVER.

Stopping all the services ensures that Verba is disabled.

Step 4 Repeat Steps 1-7 on all Verba servers.

Step 5 If one of the services does not stop normally then follow the steps outlined in the "Shutting down Verba server" section.

Shutting down Verba server

Step 1 Connect to the server remotely using  Remote Desktop/Terminal Services Client/PcAnywhere or equivalent. If remote connection is not available log in locally to the server.

Step 2 Initiate a shut down from the Start menu (Start menu/Shut down/Shut down). If the server shuts down normally, Verba is disabled.

Step 3 If the server hangs after initiating the shut down, switch off the server manually.