SMS-C Down Alert

Content

Cause

This alert is sent when the connection between the Verba server and the SMS-C is down.

Resolution

If you receive such an alert, please check if the SMS-C is reachable from the Verba server. If not, contact your IT team to search for a network issue, and check the firewall configuration as well.

If the SMS-C is reachable from the Verba server, please contact the support service and send the log file of the Verba SMS Recorder Service.

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.