Configuring BT ITSLink CTI

Owned by Kiss, Mate
Mar 03, 2023
2 min read

The CTI connection is established between the BT ITS ITSLink server and the Recording Director servers. The CTI feed from BT ITS switch provides call meta information and events for the recording service.

Configuring the Unified Recorder service

Step 1 - In the Verba Web Interface go to System \ Servers

Step 2 - Select the Recording Director from the list

Step 3 - Click on the Change Configuration Settings tab and navigate to Unified Call Recorder / Recording Providers / BT ITS/IPSI

Step 4 - Configure the settings based on the description below:

NameDescription
ITS Links

List of BT ITSLink servers connected to the Recording Director. Click on the  icon to add a new server using the form on the right.

    • ITSLink Server: FQDN or IP address of the BT ITSLink server
    • Port: port on which the BT ITSLink server listens (defaults to 3001)
    • Secondary: defines if the CTI/CDR record is primary or secondary when multiple Recording Directors are deployed.
ITS Link Timeout (seconds)Defines the ITSLink timeout value in seconds. There is a keepalive mechanism between the Recording Director and the ITSLink service. This setting must be consistent with BT side setting and should be +5-10 sec bigger to have a safe room for clock drifts, network/processing delays.
Use ITS Timestamps in CDRDefines if the local clock or the ITS provided timestamps should be used for CTI event timestamps.

Step 5 - Save the changes by clicking on the  icon.

Step 6 - A notification banner will appear on the top. Click on the click here link, so you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the changes.

Step 7 - Repeat the steps on all Recording Director servers.