Microsoft Office 365 Compliance Archive
Available in version 8.6 and later |
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This page provides a guide to configuring an O365 Exchange Web Service (EWS) Storage Target in the Verba Recording System.
Creating an Exchange Web Services (EWS) target
Follow the steps below to create a new Verba Storage target for EWS:
Step 1 - Open the Verba Web interface then select Policies > Storage Targets from the top menu.
Step 2 - Click on Add New Storage Target
Step 3 - Fill out the configuration form according to the requirements in the following table.
Configuration item | Description |
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Storage Target Data | |
Name | Name your storage target. This name will identify this target across the system. |
Type | Exchange Web Services (EWS) |
Host Name or IP Address | https://office365ingestionsvc.gble1.protection.outlook.com/service/ThirdPartyIngestionService.svc You check the URL here: Archiving third-party data in Office 365 |
TLS Encryption | Checked |
Port | 443 |
Login Name | Third-party data mailbox username |
Password | Third-party data mailbox password |
Headers | |
From (Header) | This is the from header of the message, the recipient client displays this value. |
To (Header) | This is the to header of the message, the recipient client displays this value. |
CC (Header) | This is the CC header of the message, the recipient client displays this value. |
(add new header) | You can specify your own key-value headers here. |
Content | |
Subject | This is the subject of your e-mail. |
Body | This is the body content of your e-mail. |
Attachments | |
(add new attachment) | You can add 3 different kind of attachments with the following attributes:
If you leave the Content-Type field empty the default application/x-msdownload will be used. |
Step 4 - Click Save to save the settings
After this, the Storage Target is available for use by other Verba components (e.g. Data management policies).
How to enable archiving third-party data in Office 365
Please follow the instructions provided by Microsoft on this page: Archiving third-party data in Office 365
Hint and default values
In the Headers, Content and Attachments input fields you can use the following strings to include call related metadata information:
- [VerbaConversationID]
- [PlatformConversationID]
- [From]
- [FromName]
- [FromIP]
- [FromDeviceID]
- [FromRtpCount]
- [FromLoginName]
- [FromEmailAddress]
- [FromUserCustomField0]
- [FromUserCustomField1]
- [FromUserCustomField2]
- [FromUserCustomField3]
- [FromUserCustomField4]
- [To]
- [ToName]
- [ToIP]
- [ToDeviceID]
- [ToRtpCount]
- [ToLoginName]
- [ToEmailAddress]
- [ToUserCustomField0]
- [ToUserCustomField1]
- [ToUserCustomField2]
- [ToUserCustomField3]
- [ToUserCustomField4]
- [ConferenceParticipants]
- [StartDateTime]
- [EndDateTime]
- [Duration] format: days hours:minutes:seconds
- [MediaLength]
- [RecordedParty]
- [RecordingServer]
- [Direction]
- [EndCause]
- [RecordingFailed]
- [MediaError]
- [AgentID]
- [Conference]
- [MeetingID]
- [SilenceRatio]
- [TalkoverRatio]
- [LongestSilence]
- [IMTranscript]
- [Year]
- [Month]
- [Day]
- [Hour]
- [Minute]
- [Second]
- [DateTime] format:"%yyyy.%MM.%dd %HH:%mm:%ss"
You can use the following syntax to insert the first not empty value from a range of values:
- ISNULL( [value1] , [value2] , [value3] )
If you leave blank fields then Verba will use the following default values:
- Header From = ISNULL([FromEmailAddress],[From],[FromName],[FromDeviceID],[FromIP],[FromLoginName],[FromUserCustomField0])
- Header To = ISNULL([ToEmailAddress],[To],[ToName],[ToDeviceID],[ToIP],[ToLoginName],[ToUserCustomField0])
- Header CC = [ConferenceParticipants]
- Title = Verba Technologies - Export action ( <policy_name> ) - [VerbaConversationID]
This is because there are mandatory fields (From, To) that mustn't left empty: Mandatory fields.