Configuring VoH and ViQ call rules
Configuration checklist
Step 1 - Enable VoH/ViQ feature on the UI. This can be set by Web Application\Miscellaneous\VoH/ViQ enabled option. Changing this will prompt a web application restart
Step 2 - Generate streaming files (.vmf) from MP4 clips (more info here)
Step 3 - Upload and distribute files across Verba nodes including Cisco Announcement service
It can be done under System\Voh/ViQ\Media Files menu:
Step 4 - Create call rule to map video clip to directory number
It can be done under System\Voh/ViQ\Incoming Call Rules menu:
The call rule defines:
- Address (incoming number): should be the same as VOH server's "Default Video Content Identifier", this is based on which Verba can associate video clip to VOH server
- Action: Once - if video clip ends Verba terminates the call, continuous - repeat video clip playback till caller terminates
- Media file: select video clip to be associated to the address from the uploaded clips
Step 5 - Apply configuration changes by clicking on the appearing banner (see the above screenshot). Depending on changes it will:
- Download media files on Verba servers running Announcement service
- Refresh services' configuration with changes in clip - incoming number association