Configuring TLS 1.2

Step 1 - Ensure that TLS 1.2 is not disabled on the Verba servers

Step 2 - Open the Web Application and navigate to System\Servers and select the server

Step 3 - Select the Change Configuration Settings tab, Server Certificate - Advanced TLS Settings node

Step 4 - Set Enable TLSv1 and Enable TLSv1.1 to No, and Enable TLSv1.2 to Yes

Step 5 - Save the changes and click on the click here link to apply the changes    

Additional configuration for the following services:

Verba Avaya DMCC/JTAPI Service
Verba Cisco Central Silent Monitoring Service
Verba Cisco Compliance Service
Verba Cisco JTAPI Service

Step 1 - Go to the Java home directory

Step 2 - Open the conf/security/java.security or lib/security/java.security (JDK 8 and earlier) file using notepad with elevated permissions

Step 3 - Change the jdk.tls.disabledAlgorithms property by appending ", TLSv1, TLSv1.1"
As an example:
jdk.tls.disabledAlgorithms=SSLv3, RC4, DES, MD5withRSA, DH keySize < 1024, \
EC keySize < 224, 3DES_EDE_CBC, anon, NULL, TLSv1, TLSv1.1

Step 4 - Save the changes

Step 5 - Restart the impacted Verba Service

Follow the instructions on all Media Repository Servers:

Step 1 - Go to C:\Program Files\Verba\tomcat\conf

Step 2 - Create a backup of the server.xml file

Step 3 - Open the server.xml file using notepad with elevated permissions

Step 4 - Change the value of the SSLProtocol from "TLSv1+TLSv1.1+TLSv1.2" to "TLSv1.2"

Step 5 - Save the changes

Step 6 - Restart the Verba Web Application Service

Follow the information in the following article: https://support.microsoft.com/en-gb/help/3135244/tls-1-2-support-for-microsoft-sql-server

To enable encrypted communication with the SQL Server in Verba, follow Configuring encryption for database connections

The installer uses TLS 1.2 by default when requesting certificates from the Verba CA.