Voice Quality Check Details
Available in version 9.2 and later |
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Description
Voice Quality Check Details report shows detailed information about voice quality issues with detailed feature scores.
Filter options
User | Only conversations belonging to the selected user(s) will be displayed |
Groups | Only conversations of users belonging to the selected group(s) will be displayed |
Server | Only the conversations recorded on the selected servers will be displayed |
Voice Quality Threshold | Defines the threshold values for the overall and/or separate feature scores. Only conversations matching the defined threshold filters will be displayed. The quality score filters are in logical OR relationship when multiple filters are defined. |
Information
Query Interval
Print Date
Record Count
User
Summary
Conversations Checked
Number of Conversations Below Quality Gate (based on the defined quality score threshold filters)
Poor Quality Conversations Details
Conversation Start Date/Time
Caller Party
Called Party
Conversation ID
Quality Scores (Overall and Features)
Charts
None