General Alerts: Database Connection Down

Owned by Diofasi, Aron (Unlicensed)
Jul 25, 2017
2 min read

Database Connection Down Alert

Content

Verba System Monitor has detected that the database is not accessible.

Computer name: <COMPUTER_NAME>
SQL server name: <DB_HOST>
User name: <DB_LOGIN_NAME>

Cause

This alert is sent if the Verba server mentioned in the alert email can not connect to the database.

Resolution

If you receive such an alert, please check the connections between the servers and the database. Please note that if you received the "Database Connection Up" alert as well, the communication between the Verba component and the database is back in normal, the connection lost state was temporary.

If you didn't receive the "Connection Up" alert, and there's no connection between the server and the database, contact your IT team.
If the connection is up, but Verba components still can not communicate with the Database, please contact the support service and send the log files of the related service(s).

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server. 

Database Down Alert from Service

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#

Alert attributes:

#CUSTOM_ATTRIBUTES#

Cause

This alert is a service specific alert. It is sent if the Verba service mentioned in the alert email can not connect to the database.

Resolution

If you receive such an alert, please check the connections between the servers and the database. If there is no connection between the server and the database, contact your IT team.
If the connection is up, but a Verba service still can not communicate with each other, please contact the support service and send the log files of the mentioned service(s). 

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server. 

Database Connection Up Alert

Content

Verba System Monitor detected that the database is now accessible.
 

Computer name: <COMPUTER_NAME>
SQL server name: <DB_HOST>
User name: <DB_LOGIN_NAME>

Cause

This alert is sent if the communication is up and running again.

Resolution

No further action required, the issue was probably caused by a network glitch. However, if you receive this pair of alerts on a regular basis, your network is probably overloaded.