Agents Call Activity Details
- Verba Support (Unlicensed)
Owned by Verba Support (Unlicensed)
Sept 24, 2012
1 min read
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Category: Call Activity Reports
Description
The Agents Call Activity Details report shows detailed call activity information for each agent, providing the data collected from recorded calls database. The report details various available information from the call record including call date, duration, phone numbers, names, etc.
Filter options
| Agent e-mail | Only calls for the selected e-mail address(es) will be displayed |
| Agent name | Only calls for the selected agent(s) will be displayed |
| Call direction | Only calls for the selected call direction(s) will be displayed |
| Called party name | Only calls for the selected called party(s) will be displayed |
| Called party number | Only calls for the selected called party(s) will be displayed |
| Caller party name | Only calls for the selected called party(s) will be displayed |
| Caller party number | Only calls for the selected called party(s) will be displayed |
| Media file name | Only calls for the selected media file(s) will be displayed |
| Recording server | Only calls for the selected recording server(s) will be displayed |
Information
- Query Interval
- Print Date
- Record Count
- User
- Start Date, Time
- Duration
- Caller Party Number, Name
- Called Party Number, Name
- Direction
- End
Charts
- None
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Report sample
