Agents Outbound Call Activity
- Verba Support (Unlicensed)
Owned by Verba Support (Unlicensed)
Jun 15, 2015
1 min read
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Category: Call Activity Reports
Description
The Agents Outbound Call Activity Summary report shows aggregated outbound call activity information for each agent, providing the data collected from recorded calls database. The report summarizes various available information from the call records including the number of calls for each called number, etc.
Filter options
| Agent e-mail | Only calls for the selected e-mail address(es) will be displayed |
| Agent name | Only calls for the selected agent(s) will be displayed |
| Call direction | Only calls for the selected call direction(s) will be displayed |
| Called party name | Only calls for the selected called party(s) will be displayed |
| Called party number | Only calls for the selected called party(s) will be displayed |
| Caller party name | Only calls for the selected called party(s) will be displayed |
| Caller party number | Only calls for the selected called party(s) will be displayed |
| Media file name | Only calls for the selected media file(s) will be displayed |
| Recording server | Only calls for the selected recording server(s) will be displayed |
Information
- Query Interval
- Print Date
- Record Count
- User
- Caller Number
- Caller Name
- Calls Average Duration
- Total Duration
Charts
- None
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Report sample
