Special search modifier characters
You can use certain special characters to perform "wildcard-search" using the following combinations:
The % character represents a string of characters at the position it is used. The system applies this character by default for phone number fields. Search pattern variations denoted by * can be resource intensive and can result in long search execution.
filtertext% | If only the beginning of a field value is known, the remaining unknown string can be replaced with the "%" character. For example specifying 414% in the extension search field will list all conversations where the extension number begins with 414. |
%filtertext | * If only the ending of the value to be found is known, the remaining unknown string can be replaced with the "%" character. For example specifying %414 will list all conversations where the field value ends with 414. |
%filtertext% | *Â If only the internal section of the field value is known, the preceding and trailing sections can be replaced with the "%" character. For example typing %414% will list all conversations where the field value contains 414 after the first digit and before the last digit. |
_ | If only the number of digits are known in the field, but one or more digits are uncertain, replace the unknown digit with "_" (underscore) character. E.g. typing 4143_69 will list all conversations containing this pattern (the "_" can be any character, excluding empty character). |
[] | If the number of digits in the field are known, but one or more digits are uncertain and the possible values are known, the unknown digit(s) can be replaced with "[0123456789]" or "[0-9]" character(s). Â E.g. typing 4143[4-8]69 or 4143[45678]69 will list all conversations containing this number (the "[4-8]" or "[45678]" can be any number between 4 and 8). |
None of the fields are case sensitive, so you can use either uppercase or lowercase letters. Â You can also combine the above mentioned special search patterns.
Example search pattern
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414[3-7]_6% | This will list all conversations that start with 414, the fourth number is one of 3, 4, 5, 6 or 7, the fifth number can be any character (excluding nothing or an empty character), the sixth number is 6, and after character 6 the number can contain anything (including nothing). |