Check the recording functionality

Owned by Kiss, Mate
Oct 04, 2017
1 min read

Checking the recording functionality is highly recommended after every installation.In order to do that please do the following steps:

Step 1 - Verify that you configured the phone device properly for recording and/or configured the extensions in Verba

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Step 2 - Verify that all settings are executed

Go to the System \ Servers menu. If there are unexecuted configuration tasks then a notification appears in a yellow banner.

Step 3 - Verify that all activated services are started

Go over the Verba components and check the services at the Service Control tab.

Step 4 - Make a test call

While there is an ongoing recorded conversation, a record should appear the Conversations \ Ongoing Conversations menu.

Step 5 - Try to playback the recorded call.

After the call was hung up, it can be playback in the Search menu.