Configuring Phrase Auto Search

Owned by Verba Support (Unlicensed)
Jul 18, 2015
1 min read

Auto Search

Speech administrators can enable auto-search for phrases:

  • phrases in auto-search are automatically searched on all new calls
  • actual search results are stored in database 

This process makes searches for auto-searched phrases very fast.

Configuring Auto Search

Typically Speech Administrators should add most used phrases to auto-search:

  • See List Phrases to see how to identify most used phrases
  • Add multiple phrases can be added automatically using the Bulk Phrase tool under Manage Phrases