Overview

The Verba Recording System provides dial-in services to end-users for the following:

Use case	Description	Audio conversations	Video conversation
Dictation	Users can record a dictation with a simple conversation.	SUPPORTED	SUPPORTED
Ad-hoc conference	Users can add the recorder to any conference call to record it.	SUPPORTED	SUPPORTED
Playback	Recorded conversations can be played back over the phone.	SUPPORTED	SUPPORTED
Silent monitoring	Ongoing conversations can be listened to over the phone.	SUPPORTED	NOT SUPPORTED

Dial-in lines

The solution provides different dial-in lines with different capabilities:

recording line without prompt - recording starts immediately when the recorder answers (but asks for Recorder PIN if required)
recording line with prompt - recording starts after a prompt when the recorder answers (but asks for Recorder PIN if required)
playback line - provides playback capabilities for conversation recordings stored in the solution
advanced dial-in line - provides more advanced playback and recording capabilities

Recorder line numbers are configurable. Different customer deployments will have different recorder line numbers.

Authentication

The dial-in services lines are authenticated, functions and content are restricted based on the detected identity. Authentication uses the following procedure:

Detect the caller's phone extension
If the extension is configured in Verba and configuration allows PIN-less operation, the service progresses directly
If the extension is configured in Verba, but configuration requires PIN, the service progresses after successful PIN authentication

The recorder line does not answer if:

the caller uses a hidden number
the extension is not configured in the Verba system,
dial-in recording is not allowed for that extension

Dial-in service flows

Click on the diagrams below to see the service flows of the various dial-in lines. Flow and prompt audio customizations can be configured.

Recording line with prompt

Playback line

Advanced dial-in line

Dial-in interface customization

Audio prompts

Prompts are stored in <PromptPath>\<Language>\ subdirectories.

Language is determined based on authenticated user's language property if available, otherwise based on a configured language default.

File	Default Prompt	Comment
authfailed.wav	Authentication failed!
beep.wav		Beep before recording and playback of next conversation
beepbeep.wav		Double beep after the recording ended
enterpin.wav	Please enter your PIN code terminated by the # key!
fullmenu.wav	To record this conversation press 1, to play back conversations, press 2, to play back conversations by phone number press 3!
getplaybacknumber.wav	Please enter the phone number terminated by the # key!
invalidpin.wav	Invalid PIN code!
nocalls.wav	There are no conversations available to play back for you	"for you" because there is no distinction between no access for playback and no conversations found according to searching criteria
nomorecall.wav	No more conversations to play back. To play back the previous conversation press 4, to enter menu press the * key.
playbackinstructions.wav	To play back an earlier conversation press 4, to play back a consecutive conversation press 6, to enter menu press the * key.
playbackmenu.wav	To play back conversations press 1, to play back conversations by phone number press 2.
recinstructions0.wav	Recording will be started after the beep. To stop recording press the * key, after two beeps recording will be stopped. You can restart it by pressing the * key again.	Recording instructions for recorder line. It's too long, a shorter prompt is needed is here.
recinstructions1.wav	Recording will be started after the beep. To stop recording and enter menu press the * key.	Recording instructions for voice portal
resptimeout.wav	Response timeout.
sqlerror.wav	SQL error.
welcome.wav	Welcome to the Verba Recording System.

Video prompts

Prompts are stored in <PromptPath> subdirectories. Currently there is no multi-language capability for video prompts.

File	Prompt
audioicon.png	Thumbnail for audio conversations, used if waveform service, cannot generate waveform
erroricon.png	Thumbnail for conversations, that couldn't be opened
verbatech.png	Verba logo showed in bottom right corner of the menus, and full screen for recording with forced duplex streams (recorder should send audio and video stream, not just receive)
recscreen.png	Image for recording screen in 4:3 ratio
recscreen_wide.png	Image for recording screen in 16:9 ratio

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