Deploying and configuring Intelligent Voice transcription
The Intelligent Voice transcription is considered a 3rd party transcription engine, which requires using a separate on-premise or cloud based Intelligent Voice infrastructure to run the transcription service. The Verba Speech Analytics Service is connecting to the Intelligent Voice platform and sends audio files for transcription. For more information see Deploying transcription.
Once, the Intelligent Voice platform is available, the required Data Processor has to be created to enable the integration with the Intelligent Voice transcription engine. Follow the steps described in Configuring and running transcription to create the processor and select the Intelligent Voice engine. The following table describes the settings available for an Intelligent Voice data processor:
Configuration item | Description |
|---|---|
| Name | Name of the data processor. This name will identify this processor across the system. |
| Type | Select Speech Transcription |
| Engine | Select Intelligent Voice (compatibility mode) |
| API Root URL | URL of the Intelligent Voice API (on-prem server or cloud) |
| API User | API user name, the group ID defined in Intelligent Voice |
| API Token | API token |
| Enable Speaker Diarization | Allows separating participants in conversations and producing a dialog like output |
After creating the data processor, you can follow the guidelines at Configuring and running transcription to configure one or more data management policies.
License requirements
The Intelligent Voice transcription engine requires specific licenses. Please contact your Verint sales representative for more information.
After uploading the necessary licenses, the licenses have to be assigned to users through the role configuration. The following permission(s) are required for the Intelligent Voice speech transcription:
- Transcription User (Profiling Speech)
- Transcription User (Profiling Speech Advanced)
Uploading new ASR models
Coming soon
Customizing the Intelligent Voice ASR models
Coming soon