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The secure, cloud-based communications platform that connects markets and individuals, Symphony promotes collaboration and increases workflow productivity while maintaining organizational compliance.

For more information on the solution, refer to the Symphony website at https://symphony.com/

Symphony can export the contents of conversations to shared folders. Verba then can import these files from this location and move them to the storage locations.

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For a general description of import sources, please refer to Import sources.

Info

Supported import formats:

  • XML (recommended)
  • EML

Import is supported for the following features:

  • Instant Messaging import
  • File Transfer import
  • CDR reconciliation for voice, video, screen recordings (Symphony XML format only)


Note

To import from the same input folder to multiple regions, you have to duplicate the folder and configure multiple import sources for each folder.

Creating a Symphony import source

Follow the steps below to create a new Verba Import source for Symphony: 

Step 1 - Open the Verba Web interface then select Data / Import Sources from the top menu

...

Step 6 - Set up how frequently the import should be run in the Scheduling section

Step 7 - Click on Save