Mobile Recording from Vodafone is a next generation mobile voice recording (MVR) solution that captures calls and text messages made and received on any mobile device regardless of operating system. For more information on the Vodafone solution, please refer to the Vodafone website at https://www.vodafone.com/business/solutions/unified-communications/call-recording/network-mobile-recording
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| Configuration Parameter Name | Description |
|---|---|
| Enable Recording Rules | Must be set as used to help determine call direction. If both source and destination numbers are unknown, i.e., not defined users/extensions, the call will still be recorded but only visible to superuser privilege. |
| Execute Only On Selected Servers | If enabled, a specific server can be chosen that will run this policy. |
Vodafone metadata
The system captures the following
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metadata specific to Vodafone recordings. These fields are available through the standard and the Vodafone specific custom metadata template.
Metadata Field | Description | Template | Available |
|---|---|---|---|
| Start Date |
| Start date of the conversation | Standard | Yes |
| Start Time |
| Start time on the conversation | Standard | Yes |
| End Date |
| End date of the conversation | Standard | Yes |
| End Time |
| End time of the conversation | Standard | Yes | |
| Duration | Length of the conversation | Standard | Yes |
| User | Name of the recorded user | Standard | Yes |
| From | Subscriber / Third Party Phone number | Standard | Yes |
| From |
| Info | User / contact name | Standard | Yes |
| To | Subscriber / Third Party phone number |
| Standard | Yes | ||
| To Info | User / contact name | Standard | Yes |
| Direction | Direction of the call from the system perspective, requires configuring internal number/domain patterns | Standard | Yes |
| Direction (User) |
| Direction of the call from the recorded user perspective | Standard | Yes |
| From (Verba) | Verba user name associated with |
| the From Number | Standard | Yes | |
| To (Verba) | Verba user name associated with the To number | Standard | Yes |
| Location | Hostname of the recording server | Standard | Yes |
| End Cause | Normal, Hold, Transfer, Conference, Device Change, From Terminated, To Terminated | Standard | No |
| Audio Codec | Audio codec of the recorded streams | Standard | No |
| Video codec | Video codec of the recorded streams | Standard | No |
| Platform Call ID | Unique conversation identifier received from the recorded platform | Standard | Yes |
| Silence Ratio | Ratio of silence in the conversation | Standard | No |
| Talkover Ratio | Talkover ratio of the conversation | Standard | No |
| Longest Silence | Length of the longest silence present in the conversation | Standard | No |
| User ID / Agent ID | Vodafone user ID | Standard | Yes |
| From Device | Device ID of the calling party | Standard | No |
| To Device | Device ID of the called party | Standard | No |
| Dialed Number | Original dialed number | Standard | No |
| From IP | IP address associated with the calling party | Standard | No |
| To IP | IP address associated with the called party | Standard | No |
| From Proxy IP | IP address of the proxy server associated with the caller party | Standard | No |
| To Proxy IP | IP address of the proxy server associated with the called party | Standard | No |
| Source Platform | Vodafone | Standard | Yes |
| Conversation Type | Voice |
Specific Vodafone metadata is available though the specialised Vodafone template (accessible and configurable through the cog button within the Conversations View) as follows:
| Standard | Yes | ||
| Forward Reason | Forward reason for the conversation (e.g. forwarded, transferred, team call, delegated, etc.) | Standard | No |
| Recording failed | Indicates if the recording has failed and the metadata was imported during CDR reconciliation | Standard | No |
| Media Length | Length of the media file related to the conversation in hhh:mm:ss format | Standard | No |
| Media Error | Shows the media processing errors during recording | Standard | No |
| Voice Quality | Overall voice quality check score for the conversation | Standard | No |
| Record Type | Standard | Standard | Yes |
| 2N Source | In case of duplicate (2N) recording, records are marked as primary or secondary | Standard | No |
| Recording Id | Unique recording identifier | Vodafone | Yes |
| Archival Remarks | Vodafone archiver identifier and timestamp of call archive within Vodafone | Vodafone | Yes |
| Ingestion Time UTC | Timestamp of VFC recording ingestion |
| Vodafone | Yes | ||
| Route Id | Call route within Vodafone | Vodafone | Yes |
| Filename | Media filename within Vodafone, including IP of Vodafone archiver | Vodafone | Yes |