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Alert: Could not authenticate
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: .122.0.7
Time: <TIME> (UTC)
Severity: Critical

Description:
#DESCRIPTION#Could not authenticate

Alert attributes:
#CUSTOM_ATTRIBUTES#Description (OID: .200.1): Could not request OAuth token for tenant: <TENANT_ID>. Check the credentials.
<ERROR_MESSAGE>
Tenant id (OID: .200.16): <TENANT-ID>

– OR –

Description (OID: .200.1): Could not validate JWT Token of inbound request for tenant: <TENANT_ID>

JWT Token: <JWT_TOKEN>

<ERROR_MESSAGE>
Tenant id (OID: .200.16): <TENANT_ID>

Cause

This alert is sent if the Bot service is not able to retrieve an OAuth token for the outbound HTTP requests or the bot service is not able to validate the inbound HTTP requests.

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