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Top Performing Agents widget
Top Performing Agents widget
Category: Quality Management Widgets
Description
Displays the agents with the highest average evaluation score values. The data is collected from the scorecards, based on the configured filtering options. The number of displayed agents can be changed by altering the value of the "Number of items to be selected" field.
Display methods
Chart |
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Table |
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Filter options
Date Interval | Only calls in the defined date and time interval will be displayed.
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Agent | Only evaluations for the selected agent(s) will be displayed |
Skill | Only evaluations for the selected skill(s) will be displayed |
Groups | Only evaluations for the agent(s) of the selected group(s) will be displayed |
Evaluation Project | Only evaluations based on the selected evaluation project(s) will be displayed |
Evaluation Form | Only evaluations based on the selected evaluation form(s) will be displayed |
Score | Only evaluations matching the overall score criteria will be displayed |
Evaluated By | Only evaluations evaluated by the selected supervisor(s) will be displayed |
Widget sample
, multiple selections available,
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