Avaya DMCC-JTAPI Service: MediaRecUp

Owned by Kiss, Mate
Mar 03, 2023
1 min read

Media Recorder Up Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#

Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if the communication is restored between the Verba components - Avaya DMCC/JTAPI Service and Verba Unified Call Recorder Service.

Resolution

No further action required, the issue was probably caused by a network glitch.
However, if you receive this pair of alerts on a regular basis, your network is probably overloaded.

If that is not the case, contact the support service and send the following log files from each Verba Server: Unified Call Recorder Service - unifiedrec.log. Verba Avaya DMCC/JTAPI Service - avaya_recorder.log.
Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.