Evaluators Productivity
- Kiss, Mate
Owned by Kiss, Mate
Mar 03, 2023
1 min read
Loading data...
Category: Quality Management Reports
Description
The Evaluators Productivity report shows aggregated information for each evaluator, providing the data collected from scorecards. The report summarizes the performance of the evaluators by showing the number of evaluations, the average number of evaluations per hour, the comparison of the length of the evaluations to the length of the call, etc.
Filter options
| Agent | Only evaluations for the selected agent(s) will be displayed |
| Evaluated by | Only evaluations for the selected evaluator(s) will be displayed |
| Evaluation form | Only evaluations for the selected evaluation form(s) will be displayed |
| Evaluation project | Only evaluations for the selected evaluation project(s) will be displayed |
| Groups | Only evaluations for the selected group(s) will be displayed |
| Score | Only evaluations for the selected score(s) will be displayed |
| Question | Only evaluations containing the selected answer(s) for selected question(s) will be displayed. |
Information
- Query Interval
- Print Date
- Record Count
- User
- Evaluator Name
- Evaluations
- Average Evaluations/hour
- Average Call Duration
- Average Evaluation Time
- Call length to Evaluation Time Ratio
Charts
- Evaluators Productivity Comparison Chart
Report sample
