Category: Quality Management Reports

Description

The Groups Quality vs Productivity (Calls Handled) report compares the quality of the group and the productivity of the group for group agent, providing the data collected from scorecards and call details information. The productivity of the group is represented by the number of the handled calls. The report details information grouped by group(s).

Agent	Only evaluations for the selected agent(s) will be displayed
Evaluated by	Only evaluations for the selected evaluator(s) will be displayed
Evaluation form	Only evaluations for the selected evaluation form(s) will be displayed
Evaluation project	Only evaluations for the selected evaluation project(s) will be displayed
Groups	Only evaluations for the selected group(s) will be displayed
Score	Only evaluations for the selected score(s) will be displayed
Question	Only evaluations containing the selected answer(s) for selected question(s) will be displayed.

Information

Query Interval
Print Date
Record Count
User
Group Name
Number of Evaluations
Calls Handled / Day
Group Average Score

Charts

Groups Quality vs. Productivity (Calls Handled) Comparison Chart

Report sample

v-Groups-Quality-Vs-Productivity-Calls-Handled-Report.png

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