Voice Quality Check Details

Available in version 9.2 and later

Description

Voice Quality Check Details report shows detailed information about voice quality issues with detailed feature scores.

User	Only conversations belonging to the selected user(s) will be displayed
Groups	Only conversations of users belonging to the selected group(s) will be displayed
Server	Only the conversations recorded on the selected servers will be displayed
Source Platform	Only the conversations recorded on the selected source platforms will be displayed (Filter is AVAILABLE IN VERSION 9.6.13 OR LATER)
Voice Quality Threshold	Defines the threshold values for the overall and/or separate feature scores. Only conversations matching the defined threshold filters will be displayed. The quality score filters are in logical OR relationship when multiple filters are defined.

Query Interval
Print Date
Record Count
User
Summary
- Conversations Checked
- Number of Conversations Below Quality Gate (based on the defined quality score threshold filters)
Poor Quality Conversations Details
- Conversation Start Date/Time
- Caller Party
- Called Party
- Conversation ID
- Quality Scores (Overall and Features)