Voice Quality Check Summary

Available in version 9.2 and later

Description

The report shows summary information about conversations with voice quality issues.

User	Only conversations belonging to the selected user(s) will be displayed
Groups	Only conversations of users belonging to the selected group(s) will be displayed
Server	Only the conversations recorded on the selected servers will be displayed
Source Platform	Only the conversations recorded on the selected source platforms will be displayed (Filter is AVAILABLE IN VERSION 9.6.13 OR LATER )
Voice Quality Threshold	Defines the threshold values for the overall and/or separate feature scores. Only conversations matching the defined threshold filters will be displayed. The quality score filters are in logical OR relationship when multiple filters are defined.

Query Interval
Print Date
Record Count
User
Summary
- Total Number of Conversations
- Number of Conversations with Good Quality (based on the defined quality score threshold filters)
- Number of Conversations with Quality Issues (based on the defined quality score threshold filters)
Poor Quality Conversations Details
- Conversation Start Date/Time
- Caller Party
- Called Party
- Conversation ID
- Reason of Quality Issue