Troubleshooting the Verba Offline Player

Possible error reasons and solution:

Could not open encrypted file: decryption certificate is not available: <certificate footprint>:

This error means that the required certificate is not installed on the client computer. The certificate's unique footprint is printed out to help identify which certificate is missing.

The program can't start because libsiren.dll is missing from your computer:

When this error message appears, verify that the libsiren.dll is placed next to the verbaplayer.exe. The default installation path is: "C:\Program Files\Verba Player".

Log files and increasing the log level:

The Verba Offline Player writes its log to the following file:

C:\Users\<Username>\AppData\Local\Verba\log\player.log

It supports command line parameters such as:

USAGE:

verbaplayer.exe [-c] [-d[=k]] [-n[=k]] [-s[=k]] [-h] [-i]

Where:

Displays Offline Player configuration

Debug mode, sets the log level to k; k=0..7, default is 4

Level	Name

Level	Name
1	fatal
2	error
3	warning
4	info
5	debug
6	trace
7	insight

Sets the number of log files, k>0, default is 5

Sets the size of log files in bytes, k>1000000, default is 50000000

The command line window will not show up

Displays usage information and exits

Example:

Users can create a shortcut for the executable file and for the shortcut path type: "VerbaPlayer.exe -d=7 -i", the log level will be the highest without any console popup window.