Announcement whitelist
- Gabor Moczar (Unlicensed)
| Available in version 9.3 and later |
|---|
The announcement white list allows excluding phone numbers and SIP URIs from an announcement. If a phone number is added to the whitelist, the system will not play the recording announcement for that number.
- SIP URI (john.doe@contoso.com)
- Number (+3617005555)
- Number Range (12001-12150)
- Regular Expression (^.*\@contoso\.com)
- DOS Wildcard (*, ?)
Supported for all types of voice recording announcements:
- Cisco: PSTN In, PSTN Out
- Skype for Business: PSTN In, PSTN Out, Conference, Federated In, Federated Out
The whitelist is applied by the corresponding services:
- Verba Cisco Announcement Service
- Verba Lync/SfB Call Filter Service (on the SfB Front-End Servers)
Creating and configuring an announcement whitelist
To add a new whitelist follow the steps below:
Step 1 - Open the Web Interface and go to the System \ Announcement \ Whitelist.
Step 2 - Click on the Add New Announcement Whitelist link on the top right corner.
Step 3 - On the new page, define the Name of the whitelist.
Step 4 - Add entries to the list manually by clicking on the 
icon then select the type of entry and finally add the entry using the input box. You can use the 
icon to remove an entry from the list
Step 5 - Alternatively, you can bulk upload a list by copying and pasting the entire list into the text area under Bulk Upload. Press the Upload button to import the list. The system will try to automatically recognize the type of entries.
Step 6 - If you are finished with adding entries to the list, press the Save button.
Step 7 - A notification banner will appear on the top. Click on the click here link, and you will be redirected to the Configuration Tasks tab. Click on the Execute button in order to execute the update on all servers which can run the announcement services. Changes to any whitelist will trigger the configuration update on all related servers. The system applies the whitelist configuration as one combined/merged configuration.
The table below shows the available entry types in the whitelists:
| Type | Description | Example |
|---|---|---|
| SIP URI | A SIP URI in the format of john.doe@contoso.com | john.doe@contoso.com |
| Number | A phone number | +3617005555 3617005555 The numbers cannot contain spaces or '-' (dash) characters and can include a single '+' (plus) character in the beginning. |
| Number Range | A number range separated by the '-' (dash) character | 12001-12150 Any number between 12001 and 12150 (inclusive). |
| Regular Expression | A regular expression | ^.*\@contoso\.com Any SIP URI from the @contoso.com domain. |
| DOS Wildcard | A DOS wildcard such as '*' (asterisk) representing any number of characters and '?' (question mark) representing a single character | |
| Contains String | A string of characters to match any substring | @contoso.com Any SIP URI containing the '@contoso.com' string. |