Cisco Complience Service: MessageQueueThreshold Alert

Owned by Kiss, Mate
Jul 31, 2018
1 min read

Message Queue Threshold Alert

Content

Alert: <ALERT_ERROR>
Service: <SERVICE_NAME>
Computer name: <COMPUTER_NAME>
Alert id: <ID>
Time: <TIME> (UTC)
Severity: <SEVERITY>

Description:
#DESCRIPTION#
Alert attributes:
#CUSTOM_ATTRIBUTES#

Cause

This alert is sent if one of the XMPP event processing threads reaches the queue threshold.

Resolution

Queue threshold can be reached if the load is too much on the Verba server and the current configuration is not able to handle the mount of the received XMPP events.
Review the CPU load and the Memory usage of the Cisco Compliance service. It is running as a java.exe.

If you need any assistance, please contact the support service and send the log files of the related service(s).

Log files are available under "APPLICATION_FOLDER\log" (by default C:\Program Files\Verba\log) folder on each server.